Technical Project Manager

TrueCommerce is hiring a Technical Project Manager to coordinate infrastructure and TechOps initiatives in an uptime-critical environment. The role leads project delivery across infrastructure changes, security and compliance work, vendors, budgets, and cross-functional teams, while engineers and architects own technical execution and architecture decisions.

Responsibilities:

• Plan, execute, and report on multiple, concurrent infrastructure and TechOps initiatives of varying size in North America, driving delivery while engineering owners perform the technical work
• Serve as the North America workstream lead on global infrastructure modernization programs, including the upcoming global data center strategy and consolidation
• Lead the full project lifecycle, from scoping and planning through execution, cutover, delivery, and post-implementation review
• Define scope, goals, milestones, and deliverables in collaboration with engineering owners, architects, InfoSec, Finance, and business stakeholders
• Manage project changes through a structured change-control process, assessing impact to scope, schedule, and budget
• Plan and manage change windows, cutovers, rollback plans, and post-implementation reviews in line with ITIL change management, including CAB participation and maintenance window coordination
• Deliver data center and hosting projects (for example decommissions, hardware refresh, colocation planning, and backup platform updates), network and platform lifecycle projects (for example load balancer upgrades, firewall replacement, SD-WAN migration, and platform decommissions), and resilience work (annual DR tests, peak season preparation, and non-production and test environments)
• Coordinate audit and compliance activities (for example SOC 2, ISO 27001 readiness, and software license audits), including evidence collection, control owner coordination, and remediation tracking
• Manage delivery of security infrastructure initiatives such as MDR platform transitions, WAF deployment, vulnerability mitigation, and SLA-compliant patching
• Manage vendor relationships, SOWs, contracts, and milestones for colocation providers, MSSP and MDR services, and hardware and software vendors
• Develop and maintain project plans, schedules, budgets, and RAID logs, and track dependencies, risks, and spend across the portfolio
• Maintain the quarterly work plan and roadmap in Aha!, keeping project status, timelines, and dependencies current
• Support cost-management initiatives, including cloud cost management (FinOps) and automation efforts such as certificate automation, as they are approved
• Provide clear, regular status reporting, risk escalation, and executive updates to ePMO, TechOps and IT leadership
• Serve as the primary liaison between engineers, architects, InfoSec, Finance, vendors, and business stakeholders, translating technical concepts for non-technical audiences
• Facilitate project meetings, including kickoffs, status reviews, steering committees, and post-implementation reviews or retrospectives
• Proactively identify, track, and mitigate risks and issues, escalating appropriately when needed
• Maintain accurate project documentation, including plans, decisions, risks, runbooks and cutover plans, and lessons learned
• Identify process improvements and help standardize intake, prioritization, and delivery practices for infrastructure projects

Requirements:

• 4 to 7 years of project management experience delivering IT infrastructure projects (for example data center, network, cloud, DR, or security infrastructure migrations, refreshes, and decommissions)
• Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or a related field, or equivalent practical experience
• Demonstrated change and release management discipline, including CAB, maintenance windows, rollback plans, and cutover planning for production environments
• Working knowledge of infrastructure concepts, including networking (firewalls, load balancers, SD-WAN), virtualization, backup and DR, hosting and colocation, and cloud (Azure or AWS) basics. An engineering background is not required, but the candidate must be credible in technical discussions
• Experience coordinating vendors and contracts, such as colocation providers, MSSP and MDR services, and hardware and software vendors, and managing project budgets
• Experience supporting audits and compliance frameworks (SOC 2, ISO 27001, license audits), including evidence gathering and control owner coordination
• Proven ability to manage scheduling, dependencies, risks, and budget across a portfolio of concurrent projects with competing priorities
• Proficiency with roadmap and PM tools (Aha!, Jira, Microsoft Project, or Smartsheet), Confluence or SharePoint, and ServiceNow or a similar ITSM platform
• Excellent verbal and written communication skills, including executive status reporting and daily work with engineers, InfoSec, and Finance
• Ability to drive work through influence rather than authority, stay calm under pressure during cutovers and DR tests, and turn ambiguous technical requests into clear plans
• Applicants must be authorized to work for any employer in the U.S. At this time, we are unable to sponsor or take over sponsorship of an employment visa for this role
• PMP, PMI-ACP, ITIL 4, or comparable certification
• experience in a SaaS, EDI, or transaction-processing environment where uptime is critical
• DR testing and business continuity exercise experience
• exposure to cloud cost management (FinOps)
• experience working across multiple regions and time zones (the team spans North America and EMEA)
• M&A integration or infrastructure consolidation experience (directly relevant to data center consolidation)
• familiarity with security tooling such as WAF, MDR, and vulnerability and patch management