Remote Customer Service Representative - SAT

OneTouch Direct is hiring a Remote Customer Service Representative to provide frontline support to customers with questions and concerns about products and services. The role handles inquiries, troubleshooting, order processing, escalations, and feedback to improve customer service processes.

Responsibilities:

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner
• Assist customers with troubleshooting issues and provide accurate solutions
• Process orders, amendments, and returns efficiently
• Escalate unresolved issues to senior staff when necessary
• Provide feedback to improve customer service processes

Requirements:

• High school diploma or equivalent
• Excellent communication skills, both verbal and written
• Strong problem-solving skills and an ability to think critically
• 1-2 years of customer service experience
• Previous experience in a call center or remote support role