Customer Success Manager, Virginia

EverDriven hires a Customer Success Manager to support school districts, strengthen client relationships, and drive customer growth and retention. The role manages account strategy and renewals, identifies revenue opportunities, and helps clients realize the value of EverDriven’s student transportation services.

Responsibilities:

• Implements strategies and processes that deliver consistent customer satisfaction and retention
• Owns account relationships, strategy, pricing – including managing contract renewals and RFPs
• Proactively engages and builds relationships with decisions makers and all levels of school district personnel
• Understands retention and service risks in their book of business and works to drive risk mitigation plans where applicable
• Utilizes extensive product/service knowledge, problem-solving skills and training to enhance customer engagements while generating revenue
• Conducts regular check-ins and business reviews with clients to understand their goals and challenges, providing tailored solutions to meet their needs
• Works cross functionally and coordinates with internal teams to access additional resources and facilitate the solutions and tools needed by customers
• Delivers customer feedback as a voice of the customer to internal teams identifying customer needs, ideas, and challenges
• Advocates for solutions, product enhancements, and other actions to meet the needs of customers and cultivate growth

Requirements:

• Bachelor's degree and/or equivalent relevant years of experience
• Minimum of 5 years' experience in a business development or customer success role
• Strong interpersonal and communication skills, with the ability to build and maintain relationships with clients
• Excellent problem-solving and analytical abilities to understand client needs and provide effective solutions
• Ability to manage multiple priorities and projects simultaneously in a fast-paced environment
• Proactive and self-motivated with a passion for customer success and a track record of achieving goals
• Valid US driver's license in good standing, required