Virtual Assistant - Customer Service & Sales

An independently operated eMaids franchise is hiring a Virtual Assistant to support its home service business. The role handles customer service, appointment scheduling, lead follow-up, sales support, and administrative tasks remotely.

Responsibilities:

• Answer incoming calls and respond to customer inquiries
• Monitor emails and online lead platforms daily
• Book new customers and schedule appointments
• Follow up with leads and past customers
• Make outbound sales calls
• Convert customers into recurring clients
• Handle basic admin tasks and CRM updates
• Request customer reviews and ensure client satisfaction

Requirements:

• Excellent English communication skills
• Strong phone presence & customer service skills
• Organized, reliable, and detail-oriented
• Stable internet connection and quiet workspace
• have cleaning experience
• a great working attitude
• Sales or call center experience