Technical Product Manager

Xenon arc is hiring a Technical Product Manager to build technical relationships with customers and serve as a trusted advisor and primary technical contact. The role supports troubleshooting, product selection, training, market intelligence, and targeted growth campaigns in partnership with the Commercial Leader.

Responsibilities:

• Build and nurture long-term R&D relationships with customers to understand their technical and business needs
• Serve as a trusted technical advisor, providing proactive guidance to help customers maximize the value of the company’s solutions
• Collect and document customer feedback to identify trends and drive continuous improvement of product solutions & recommendations
• Act as the primary point of contact for escalated technical issues and troubleshooting
• Develop a deep understanding of the products and market segments
• Deliver regular technical training sessions to customers & internal XTPR team on key products
• Act as a technical conduit for XTPR team & client
• Create and maintain technical guides to assist customers & team through troubleshooting & product selection
• Develop targeted growth campaigns into key applications & market segments that target & drive new customer growth
• Continuously maintain a deep knowledge of market insights within the customer base & broader macro market

Requirements:

• Bachelor's degree in Engineering, Material Science, or applicable technical background
• Proven experience as a Technical Account Manager, Technical Product Manager, or Technical Service Representative
• Strong technical background with the ability to understand complex product technology & applications
• Excellent problem-solving and troubleshooting skills with a proactive customer-first approach
• Strong communication, presentation, and relationship-building skills