Sales Development Manager

Develop Health is hiring a Sales Development Manager to lead the team that contacts provider offices on behalf of partner pharmacies to support prior authorization requests. The role oversees caller capacity, speed, response rates, team coaching, and improvements to the calling process and tool.

Responsibilities:

• Hire, train, coach, and schedule callers. Set the daily cadence, listen to calls, and give feedback
• Make calls yourself, especially early on
• Decide when to add headcount or bring in outside help, with the numbers to back it
• Own the calling metrics: capacity against demand, time from task to first call, callback response time, reach rate, and response rate
• Report them weekly and explain what moved
• Own call scripts and talking points for different kinds of offices, and test changes
• Work with our growth marketing lead, who owns fax, email, and messaging, so phone and digital touches work together on the same offices
• Work with engineering on the calling tool: what slows callers down, what data is missing, and what to fix first

Requirements:

• You don't need a healthcare background, but you do need to pick up a complex domain quickly
• You've managed an outbound calling team. SDR, inside sales, patient access, or similar, with phone as a main channel
• You've hired and coached callers
• You run a team on numbers. Activity, speed to lead, connect rate, conversion
• You can walk us through a metric you moved and how
• You're good on the phone
• You can get past a front desk politely and get a busy office to act
• You build process
• You've fixed a queue, written a playbook, or set up a workflow in a CRM or dialer, and given useful feedback to whoever built the tool
• Quantitative fluency
• You can break a funnel into its steps and tell which one is broken
• Fast and self-directed
• You take direction well, then run with it
• Startup experience is a strong plus
• Phone outreach in healthcare: specialty pharmacy, hub services, revenue cycle, or a medical office
• Early hire at a high-growth or early-stage startup
• Experience with AI voice agents or modern dialer tooling