Customer Success Manager

Home365 is an InsureTech/PropTech company focused on residential real estate investment and property management. The Customer Success Manager builds relationships with property owners, manages communications and service concerns, and coordinates with internal teams to support customer satisfaction and retention.

Responsibilities:

• Manage day-to-day owner relationships, service questions, and issue resolution
• Maintain a consistent, scheduled owner communication cadence and follow through on outstanding concerns
• Coordinate owner escalations and homeowners association (HOA) administration
• Support owner exits through final accounting handoffs and documentation of churn reasons
• Receive and classify inbound owner questions, resolve service-related matters, and route licensed matters to the Market Leader
• Provide status updates, timelines, and communications about decisions already made, without making licensed determinations
• Receive owner notices and coordinate handovers and move-out service steps
• Support resident relations and onboarding activities as assigned, subject to final confirmation of the operating model
• Collaborate with Market Leaders, Maintenance Coordination, and Finance to ensure owners receive timely and accurate responses
• Document owner issues, escalations, handoffs, and follow-up actions consistently

Requirements:

• a proactive, customer-focused Customer Success Representative
• A strong communicator, natural problem-solver, and relationship builder
• thrives in a fast-paced environment
• takes ownership of customer needs
• passionate about delivering an outstanding customer experience