Business Analyst

CAI is seeking a Business Analyst to support technical aspects of the application product life cycle and related technology functions. The role collaborates with customers and technical teams to define requirements, analyze data, support testing and project delivery, and use AI tools to improve analysis and documentation.

Responsibilities:

• Collaborate with customers, Technical Engineers, Software Engineers, Architects, Capability Managers, and other team members to understand capability needs and drive quality business solutions
• Gather project specifications and translate high-level business needs into detailed business and technical requirements
• Create and maintain deliverables including business vision documents, requirements documentation, client-specific personalization requirements, and user interface design documentation
• Develop business cases and perform cost sheet analysis to support project initiatives and decision-making
• Analyze data to identify business problems, trends, opportunities, and process improvement recommendations
• Conduct root cause analysis and develop corrective action plans to address issues and improve outcomes
• Create, execute, and support testing activities including test plans, test scenarios, test documentation, defect management, and results analysis
• Evaluate testing outcomes and connect results to customer impacts to ensure business objectives are achieved
• Identify, document, track, and help resolve risks, defects, issues, and dependencies throughout the project lifecycle
• Assure compliance with required standards and confirm all necessary approvals are obtained throughout project execution
• Verify successful delivery of customer needs and ensure high-quality solution delivery
• Collaborate across cross-functional teams to proactively identify and address technology development and delivery challenges throughout project phases
• Provide clear and concise communication to team members, customers, partners, vendors, and management regarding project status, requirements, and delivery activities
• Assist with or conduct requirements walkthroughs, sprint reviews, and related project meetings
• Enable vendor solutions and maintain accurate project and technical documentation
• Analyze market trends and competitive insights to support business and technology decisions
• Build organizational and platform knowledge and mentor junior resources
• Leverage AI tools such as Google Gemini and Claude AI to enhance data analysis, generate insights, and automate documentation processes to improve efficiency and accuracy
• Understand and evaluate the end-system impact of changes across multiple systems and platforms
• Perform other duties as assigned or requested

Requirements:

• 3 years of experience in Information Systems or Technology
• Bachelor's degree in Business Administration, Business Management, Information Systems, or a related field, or relevant experience and/or education as determined by the company in lieu of a bachelor's degree
• Strong analytical skills
• Strong problem-solving skills
• Strong communication skills
• 1 year of experience in Lean/Six Sigma
• 1 year of experience in the Health Insurance or Healthcare industry
• Experience using Claude Code or Google Gemini
• Master's degree in Business Administration, Business Management, Information Systems, or a related field
• Information Technology Infrastructure Library (ITIL) certification
• The Open Group Architecture Framework (TOGAF) certification
• Six Sigma certification
• Project Management Professional (PMP) certification
• AI certification