Network Technician

Job Title: Network Technician

Job Location: Houston, TX

Job Type: Contract

Pay Range: $20.00hr - $25.00hr

Job Overview:

Four or more years of experience supporting and managing network infrastructure and network-related devices. Experienced in racking, stacking, cabling, and decommissioning network hardware devices. Experienced in Site Services support for console and remote network device maintenance. IT and telecoms experience with routing, switching, firewalls, WiFi, IP Telephony (IPT), and Radio Frequency (RF) equipment such as microwave radios, cellular nodes, and very-small-aperture terminals (VSATs).

Responsibilities:

• Respond to ServiceNow incident tickets.
• Perform patching cable installation and recovery.
• Install power leads.
• Install, remove, or swap equipment.
• Locate and identify network circuits and tag the demarcation location.
• Provide escort services for third-party vendors or subcontractors wherever support is being provided.
• Adhere to risk management processes, including conducting walkthroughs, managing work permits, handling change management, attending safety training, and reporting incidents.
• Comply with audit requirements, information protection requirements, security requirements, and standards detailing physical access management and operational excellence.
• Troubleshoot and patch power cables.
• Identify switch port locations.
• Ping key devices and perform DNS lookups.
• Troubleshoot, install, and remove equipment or components while performing visual checks for hardware failure lights, console error messages, power status, and hardware labels.
• Assist with the identification and reporting of communications room environmental issues, such as lack of cooling or water leaks.
• Perform IMAC activities for end-user business LAN and voice devices.
• Adhere to established change management procedures and practices.
• Monitor and respond to emergency conditions affecting operations to the extent that services can be safely provided.
• Adhere to Business Continuity Plans and Disaster Recovery Plans.
• Provide smart-hands support for telecommunications infrastructure, including fiber optic and copper cable installation, maintenance, troubleshooting, and repair.
• Support WiFi and BLE systems.
• Install, maintain, troubleshoot, and repair microwave systems.
• Install, maintain, troubleshoot, and repair radio systems including HF, VHF, UHF, 2-way, and radar.
• Install, maintain, troubleshoot, and repair VSAT systems.
• Support cellular-based systems such as public and private 4G LTE, 5G, NB-IIoT, and LTE-M.
• Support low-power WAN (lpWAN) systems such as LoRaWAN.
• Support other IIoT and OT systems.
• Deploy prewired solar panel and battery power systems at ground level, performing visual low-maintenance checks, troubleshooting, and repairs.
• Perform IP Telephony (IPT) installations at end-user locations.
• Install, maintain, troubleshoot, and repair specialty telecoms systems such as CCTV, PAGA, Intercom, and Fire/Intruder Alarm systems, specifically for remote sites and offshore.
• Work cooperatively and collaboratively across organizations, including Design and Engineering Teams, Global IT Service Desk, IT Operations Center (ITOC), telecommunication vendors, and managed service providers to restore services.
• Support IT and telecoms requirements for Business Units, Major Capital Projects, and Merger, Acquisition, and Divestiture projects as guided by the network team.
• Participate in Root Cause Analysis post-incidents as requested.

====

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities