About this role

Job Title: Senior Business Analyst (BA3)
Location: Harrisburg, PA

Job Description:

Seeking an experienced Senior Business Analyst to support existing IT systems and the transition to a new statewide Child Welfare Case Management (CW CM) System for the Office of Children, Youth and Families (OCYF).

Key Responsibilities:

Gather, analyze, and document business, functional, and user requirements.
Support legacy systems, including CWIS, AFCARS-related reporting systems, and Title IV-E QA Invoicing.
Collaborate with stakeholders, SMEs, developers, and vendors on system enhancements and modernization.
Review user stories, functional specifications, and project deliverables.
Coordinate User Acceptance Testing (UAT), defect tracking, and issue resolution.
Support data quality initiatives, CCWIS compliance, and federal reporting requirements.
Manage project activities, timelines, change requests, and status reporting.
Provide production support, troubleshoot application issues, and assist end users.
Facilitate stakeholder meetings and maintain project documentation.

Required Qualifications:

7+ years developing business, functional, and user requirements for IT systems.
7+ years of business analysis experience and knowledge of BA methodologies.
Strong understanding of SDLC, requirements management, and UAT.
Experience with system enhancements, defect management, and application support.
Excellent communication, documentation, and stakeholder management skills.
Proficiency in Microsoft Office applications.

Highly Desired:

2+ years of Child Welfare or Human Services experience.
IIBA certification.
Experience with CWIS, CCWIS, AFCARS, or Title IV-E systems.
Familiarity with TFS, Microsoft Azure, Microsoft Test Manager (MTM), and ServiceNow.
State government project experience.

Senior Business Analyst (BA3)

Key skills

About this role