Position Overview

 

dormakaba is seeking a Service Dispatcher based in Orlando, FL. The Service Dispatcher is responsible for taking customer orders, assigning Service Technicians, and ensuring that service jobs are billed in a customer friendly manner.  

 

HIRING SALARY RANGE: Base Hourly Salary $22 - $29 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) Please visit our career site for more information on benefits.

 

What you will do

• Schedule and dispatch Service Technicians, monitor job progress, and ensure service calls are completed accurately, documented properly, and closed in a timely manner
• Serve as the primary point of contact for customers by handling incoming calls and emails, and creating service requests
• Process service billing, review completed work orders for accuracy, and maintain detailed customer account and transaction records
• Communicate professionally with customers by phone to resolve billing inquiries, collect payments, address discrepancies, and ensure a high level of customer satisfaction through strong attention to detail
• Enter, update, and maintain service call orders in the service tracking system, ensuring accurate documentation and timely communication between customers and Service Technicians

 

What we require

• High School diploma or equivalent
• 1+ years’ experience in customer service
  
  

What we prefer

• 1+ years’ experience as a dispatcher
• 1+ years’ experience with accounts receivable or billing
• Strong accounting and billing background

 

What we offer

• Taking Care of our Employees on Day One with Medical, Dental, Vision, Life and Disability Insurance coverage options.  No waiting periods!
• Your health is our priority, we offer Medical Wellness Programs to aid in your well-being
• Vacation and Personal Time Off
• We support your growing family; we provide Parental Leave for Moms and Dads!
• Wisely plan for your future with our 401k Matching plan beginning on Day One
• Supporting your career development with our Tuition Reimbursement Program
• Robust culture supporting internal advancement with our Learn and Grow Program
• 24/7 access to over 15,000 LinkedIn Learning courses to assist in your professional development and to expand on your individual interests.
• Employee Assistance Programs
• Voluntary Legal Insurance
• Unlimited Referral Reward Bonuses
• Corporate Discounts for shopping, travel and more!

 

Who we are

We are at the heart of every place that matters. From automatic doors to cloud-based access management – as a leading global provider in the access solutions market for schools, banks, airports, hospitals, hotels, and many more, we enable seamless movement within secure, safe, and sustainable places. With over 160 years of experience and a focus on excellence and innovation, we offer exciting opportunities to grow in an environment where you can make a real impact. At dormakaba, you are encouraged to take initiative, develop your skills, and build your career alongside 16,000 experts worldwide who are setting industry standards every day.

Work in a place where you matter – apply now!

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