Description
The primary role of this position is to supervise and control the activities and operation of an iCare office.
Essential Functions
Train new hires for various positions within iCare offices
Supervise and control operation of the office to ensure that they operate in compliance with all company personnel and security policies, and approved procedures
Maintain all product, equipment, and supplies in the office. Inform the District Manager of trends, needs, or problems
Maintain office operations within controllable expense budgets such as payroll, overtime, supplies, and maintenance
Comply with proper promotional, merchandise, and display policies and practices
Maintain positive patient/customer and public relations by ensuring follow-up on any patient/customer complaints
Establish professional relations with all doctors, whether they are leasing, employed, or referring
Provide coaching in new product introduction, technical and selling techniques to all office personnel
Supervise and follow up on all insurance and any other required billing for office
Responsible for reconciling all financial reports including but not limited to bank deposits, returned checks, insurance payment posting, daily-weekly-monthly reports, A/R reports
Supervise and coordinate all Doctor appointment scheduling
Notify the District Manager and Home Office Personnel of recruiting, labor, training, or wage and salary issues in their office
Request approval from the District Manager for any wage increases regarding all subordinates in the assigned offices
Inform the District Manager of any quality or patient flow problems that exist in assigned offices
Coordinate with the District Manager on security-related matters
Inform the District Manager of any significant changes in the office concerning operating or procedural changes needed
Perform all tasks assigned by District Manager
Requirements
Job Specifications
Typically has the following skills or abilities:
Bachelor’s degree in related field or equivalent experience
Minimum of 2 years of leadership experience in a business-related environment
Optical experience preferred
Proven track record in leading overall team performance and understanding of optometric business processes and strategic development
Ability to recruit, facilitate, train, coach, and develop excellent patient centric staff
Ability to present and implement decisive and creative solutions to issues/opportunities to grow the business
Ability to provide enthusiastic and concise communication to meet or exceed customer expectations as well as foster positive staff, doctor and team relationships
Ability to manage priorities through adaptability, willingness to take calculated risks, and follow-up
For roles that are remote (i.e., Work From Home (WFH)) or hybrid (i.e., partial onsite at a VSP location and WFH), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment
Working Conditions
The working environment is generally favorable, lighting and temperature are adequate and there are no hazardous or unpleasant conditions caused by noise, dust, etc.
The above information on this description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job grade.
VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability, or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
The compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding iCare benefits, please click here.
