Director, Software Engineering, Global Network Operations

Minimum qualifications:

• 15 years of experience in leadership networking, network design, engineering, and operations.
• 15 years of experience in large-scale networking and observability, and design of performance SLOs.

Preferred qualifications:

• MBA or Master's degree in Urban Planning, Infrastructure Development, or Real Estate Finance.
• Executive experience within a hyperscale cloud provider, global data center operator, or premier digital infrastructure networking team.

About the job

Google designs, builds, and powers the computing backbone that connects billions of users to Google products and cloud services. Within GGII, the Global Network Operations (GNO) team is responsible for ensuring our production network performs to expectations for our internal and external customers. This is accomplished through the engineering improvement of Google’s network observability capabilities and automating of our repair pipeline.

As the Director, Global Network Operations (GNO) you will define and execute the strategic production of our Engineering Operations Roadmap. You will lead a high-performing organization of Network Engineers, Technical Program Managers, Software Engineers and Data Analysts to uncover and surface insights that help us more powerfully assess and attend to our network performance. You will partner closely with other platform owners and software teams to ensure our Management, Control, and Forwarding planes are well engineered and working in harmony to produce SLOs that delight our internal and external customers. You will develop and influence future technical leadership for Google’s Global Infrastructure organization through mentorship, role-modeling and project assignment. You will be a loud voice for network quality, even as we grow it at unprecedented scale.

The AI and Infrastructure team is redefining what’s possible. We empower Google customers with breakthrough capabilities and insights by delivering AI and Infrastructure at unparalleled scale, efficiency, reliability and velocity. Our customers include Googlers, Google Cloud customers, and billions of Google users worldwide.

We're the driving force behind Google's groundbreaking innovations, empowering the development of our cutting-edge AI models, delivering unparalleled computing power to global services, and providing the essential platforms that enable developers to build the future. From software to hardware our teams are shaping the future of world-leading hyperscale computing, with key teams working on the development of our TPUs, Vertex AI for Google Cloud, Google Global Networking, Data Center operations, systems research, and much more.

Responsibilities

• Lead engineering automation for detection, diagnosis, and repair coordination for all faults in the network underlay upstream of the data center cluster. Govern repair teams responsible for Core and Edge Repair practices, assure as-built network infrastructure performs to standards and SLOs as designed, including the physical, optical and forwarding plane performance of the global network.
• Direct the Network Operations team, establishing strategic engineering and operational goals, SLO defense practices to handle volume and complexity.
• Oversee repair and standards practices, ensuring detection, prioritization, diagnosing and repairing of network faults within SLO and maintain appropriate risk posture under failure or under change.
• Debrief customers impacted by failures, ensure appropriate post mortem action items increase reliability of network.
• Partner with Software, Hardware Cert, and Deployment teams to ensure NPI and complex Move, Add, Change, Decom activities are completed.