Training and Education Specialist

Training & Education Specialist

Department: Business Development
Reports To: SVP, Business Development
FLSA Status: Non-Exempt

About the Role

Behavioral Health Solutions (BHS) is seeking a highly organized, tech-savvy, and customer-focused Training & Education Specialist to support our online training and education platform. In this role, you will serve as the primary point of contact for learners, healthcare organizations, and state partners, ensuring a positive user experience through customer support, platform administration, content management, and marketing outreach.

Key Responsibilities

Customer Support & Platform Administration

• Provide first-line support for platform users via email, phone, and other communication channels.
• Troubleshoot login, enrollment, account access, and course completion issues.
• Assist learners with registration, certificates, and training documentation.
• Manage user accounts, enrollments, learning pathways, and course configurations.
• Maintain FAQs, user guides, and support resources.
• Escalate complex technical issues and collaborate with vendors or internal teams as needed.

Content Management

• Upload, organize, and maintain online courses, videos, assessments, and educational materials.
• Coordinate content revisions and updates to ensure accuracy and compliance.
• Test platform functionality and identify opportunities to improve the learner experience.
• Partner with internal subject matter experts to support new educational offerings.

Marketing & Engagement

• Support social media and digital marketing initiatives promoting BHS training programs.
• Create and schedule educational announcements and promotional content.
• Assist with customer onboarding and enrollment efforts.
• Monitor engagement metrics and respond to routine inquiries across digital channels.

Reporting & Process Improvement

• Track platform metrics including registrations, enrollments, completions, and support activity.
• Assist with reports and dashboards to evaluate platform performance and user engagement.
• Identify trends and recommend process improvements that enhance customer satisfaction and operational efficiency.

Qualifications

Required

• 2+ years of experience in customer service, technical support, training coordination, platform administration, or a related field.
• Strong technical troubleshooting skills and ability to learn new systems quickly.
• Proficiency with Microsoft Office (Outlook, Word, Excel, and Teams).
• Experience with online platforms, LMS systems, customer portals, or content management tools.
• Excellent communication, organization, and problem-solving skills.
• Ability to manage multiple priorities while delivering exceptional customer service.

Preferred

• Experience supporting or administering a Learning Management System (LMS).
• Background in healthcare, behavioral health, education, or professional training environments.
• Familiarity with digital marketing, social media management, or customer engagement campaigns.
• Experience with Canva, CRM systems, or help desk ticketing platforms.
• Associate's or Bachelor's degree in Business, Communications, Education, Information Technology, Marketing, or a related field (or equivalent experience).

What Makes You Successful

You are a proactive problem-solver who enjoys helping others, navigating technology, and improving processes. You thrive in a fast-paced environment, communicate effectively with diverse audiences, and are passionate about delivering an exceptional learning experience.

Join BHS and help expand access to high-quality education and training for healthcare professionals and organizations