ServiceNow Sales and Order Management for Telecom (SOMT) Developer

DATA TEMPLATE is seeking a ServiceNow Sales and Order Management for Telecom (SOMT) Developer to support a large-scale telecommunications transformation. The role develops and integrates end-to-end telecom order workflows, from quoting and order capture through decomposition, orchestration, fulfillment, and activation.

Responsibilities:

• Configure and develop solutions within ServiceNow Sales and Order Management for Telecom (SOMT)
• Support end-to-end telecom order journeys from quote and order capture through fulfillment
• Configure Product Catalog, pricing, discounts, promotions, and quoting workflows
• Develop Quote-to-Order and Order Management capabilities
• Design and configure customer, service, and resource-order decomposition
• Build order orchestration and fulfillment workflows
• Configure order dependencies, tasks, milestones, and fulfillment logic
• Develop fallout, exception, and jeopardy-management processes
• Build ServiceNow solutions using Flow Designer, Business Rules, Script Includes, JavaScript, and related platform capabilities
• Integrate ServiceNow with external CRM, billing, inventory, provisioning, and OSS/BSS platforms
• Develop integrations using REST, SOAP, IntegrationHub, and APIs
• Support data transformation and mapping between ServiceNow and downstream platforms
• Troubleshoot complex Order Management and integration issues
• Partner with architects, business stakeholders, and delivery teams from requirements through production

Requirements:

• 5+ years, including hands-on SOMT experience
• U.S. Citizenship required
• 5+ years of ServiceNow development experience
• Direct hands-on experience with ServiceNow SOMT / Telecom Order Management
• Strong understanding of Telecom BSS/OSS processes
• Hands-on experience with: • Order decomposition • Order orchestration • Fulfillment workflows • Product Catalog • Pricing and quoting • Fallout/exception management
• Strong ServiceNow scripting experience using JavaScript
• Experience with Flow Designer, Business Rules, and Script Includes
• Experience integrating ServiceNow with enterprise and telecom platforms
• REST/SOAP API and IntegrationHub experience
• Understanding of CRM, billing, inventory, provisioning, and activation systems
• Ability to troubleshoot complex cross-platform order flows
• CPQ / Logik AI experience
• TM Forum standards or Open API experience
• Product-Service-Resource modeling experience
• Telecom catalog modeling
• ServiceNow certifications
• Experience supporting major CSP, satellite, wireless, fiber, broadband, or managed-services environments