Senior CCAIP IVR Integration Developer

Job Title: Senior CCAIP IVR Integration Developer

Job Location: North York, ON

Job Type: Contract

Pay Range: $55.00hr - $60.00hr

Job Overview:

Our client is looking for a skilled CCAIP Integration and IVR Developer to architect, build, and maintain seamless integrations between their Google Contact Center AI Platform (CCAIP), IVR flows, and enterprise systems. In this role, the candidate will be responsible for understanding the technical pattern of integration with Google CCAIP ACD, enabling the transfer of custom data (SIP/UUI headers including consumer context) between CCAIP, Dialogflow, and vendor platforms, and managing call transfers from a Dialogflow agent.

Key Responsibilities:

• Design, build, and optimize end-to-end orchestration workflows within Google CCAIP and Dialogflow CX/ES.
• Configure and manage telephony gateways (e.g., AudioCodes, Avaya, Genesys, or Twilio) and handle telephony-specific signals like DTMF (keypad input).
• Administer, deploy, and monitor IVR applications and microservices.
• Create, publish, and secure robust API endpoints to send data from the IVR to third parties and receive/process responses back to the IVR.
• Map complex data payloads (JSON/XML) between systems, ensuring secure, low-latency transmission of customer data during live voice interactions.
• Implement advanced fulfillment logic for call transfers, placing callers on hold, and retrieving metadata like caller_id from the telephony payload.
• Create clear architectural diagrams, API interface definitions, and system flow documentation for handoff and future scaling.

Technical Skills Required:

• Conversational Platforms: Dialogflow CX (Pages, Flows, Route Groups), Google CCAIP, and Playbook CX.
• IVR/Telephony: SIP/RTP knowledge, DTMF handling, STT/TTS tuning, telephony gateway configuration, and IVR Runtime Manager.
• Cloud Expertise: Familiarity with Google Cloud Platform (Google Cloud Platform) services relevant to voice and data (e.g., Cloud Functions, Pub/Sub, Cloud Storage, and IAM roles).
• API & Programming Languages: Expert knowledge of RESTful APIs, JSON, XML, and backend languages such as Java, Python, or Node.js for custom webhook fulfillment.
• DevOps & Source Control: Experience using GitHub for version control and Jenkins or Google Cloud Build for CI/CD automation.

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• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities