Are you a senior technical expert with a passion for leadership? We're looking for a Desktop Lead to lead our front-line support team from the trenches. This is a 'player-coach' role where you will act as the final escalation point for complex technical hurdles while simultaneously mentoring junior staff and refining our support workflows. We need someone who is as comfortable administering MDM policies and writing scripts as they are presenting performance metrics to stakeholders. If you have a 'no task too small' attitude and a 'big picture' mindset for process improvement we'd love to chat.
Bachelor's Degree: Computer Science or Engineering degree preferred.
1-3 years of working experience.
1+ year of experience in desktop support or related experience.
Client-facing support experience preferred.
Skills:
Excellent interpersonal and communication skills, troubleshooting abilities, and a strong ability to self-manage, prioritize, and multitask.
Maturity and professionalism to work directly with high-level, often executive-level, business and technology employees.
Strong technical skills and experience on multiple computing platforms (Laptops, VDI, Windows 11, Mac).
Experience with networking, client-server environments, mobile device administration (iPhone/iPad, Android), IP telephony, and internal and external video conferencing systems.
Knowledge of Windows Server (e.g., folder redirection, roaming profiles, distributed file system (DFS), permissions, and shares).
Strong knowledge of ServiceNow, Microsoft Intune, Office 365, Slack, Zoom, iOS and Android devices, Windows 11 OS, and PC hardware and peripherals.
Knowledge of Virtual Desktop Infrastructure (VDI)/Citrix, Microsoft Active Directory (Active Roles interface), and Cisco desktop phones and features.
Special Preferred Knowledge and Skills:
Product management experience.
Willingness and ability to lead or participate in firm-wide projects.
Experience with a financial services Operations department.
Experience conducting technology training.
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Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
