About this role

Role Description:

4-5 years of experience in desktop support managing laptops/desktops on Windows 7/10/11 operating systems.
Experience in installation/upgrade of Windows 11 on laptops and desktops.
Experience in resolving user issues related to operating systems and laptop/desktop hardware.
Experience providing L2 support for desktops, laptops, printers, mobile devices, and peripherals.
Experience diagnosing and troubleshooting user issues, including account setup, network configuration, and software/application issues.
Experience performing OS installations, upgrades, patching, and driver updates.
Experience working with EUC tools such as SCCM for endpoint patching and Intune for mobile device management.
Experience in installation and configuration of hardware and software/applications.
Experience using problem/ticket management systems such as ServiceNow, BMC Remedy, or Jira.
Experience with remote support tools such as Bomgar, LogMeIn, and Microsoft Teams to troubleshoot and resolve user issues.
Coordinate with vendors for hardware repairs and warranty services/issues.
Familiarity with endpoint security tools, including antivirus, device encryption, and Trend Micro.
Work closely with other functional teams on escalated issues.
Ensure SLA compliance for tickets, escalations, and service requests.
Excellent communication and interpersonal skills.
Ability to work well both independently and as part of a team.
Customer-focused attitude with a desire to deliver high-quality support.

Desktop Administrator

Key skills