Customer Success Manager, Advertising Technology & AI Creative

Description:
Hybrid 4 days onsite 1 remote in Hybrid

Our client is seeking a Customer Success Manager to support a growing self-service advertising and AI-powered creative platform. This role will serve as a bridge between customers, product teams, and internal stakeholders, helping advertisers adopt the technology, create and refine video assets, and bring campaigns to market. The ideal candidate combines customer success, technology, training, project management, and communication skills. Experience with video, creative technology, digital advertising, or generative AI is a plus.

Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $60.00 to $65.00/hr. w2

JN -39

Responsibilities:

• Serve as a trusted advisor to advertisers using self-service advertising and AI-powered creative tools.
• Guide customers through onboarding, platform adoption, campaign setup, and creative development.
• Provide hands-on consultation around AI-generated video creative, messaging, brand alignment, and campaign readiness.
• Help customers understand platform capabilities and limitations and troubleshoot issues as they arise.
• Lead customer training, enablement, and ongoing education.
• Partner with Product and Engineering teams to communicate customer feedback, recurring challenges, and opportunities for platform improvement.
• Create documentation, workflows, presentations, training materials, and best practices to improve adoption.
• Collaborate with Sales, Marketing, Ad Operations, Product, Engineering, and creative teams.
• Support broader initiatives around technology adoption, operational efficiency, and customer growth.

Experience Requirements:

• 4+ years of overall professional experience.
• 3+ years of customer-facing, client management, training, or enablement experience.
• 2+ years of experience working with technology or digital platforms.
• Strong communication, presentation, relationship management, and problem-solving skills.
• Ability to train customers and translate technical concepts into easy-to-understand guidance.
• Strong project management and organizational skills.
• Comfortable working in a fast-paced environment with changing priorities.
• Understanding of digital advertising, campaign strategy, or media execution.
• Preferred: experience with video, content creation, or creative technology.
• Preferred: familiarity with generative AI or AI-enabled creative workflows.
• Preferred: experience with self-service advertising platforms.
• Preferred: knowledge of streaming, OTT, CTV, or television advertising.
• Preferred: understanding of programmatic advertising.
• Preferred: advertising agency experience.
• Preferred: experience providing creative consultation or reviewing and refining advertising assets.
• Preferred: familiarity with Salesforce, Excel, and PowerPoint.

Recruitment Transparency Notice



Eliassen Group values transparency in our recruitment practices. Please be advised that Eliassen Group utilizes artificial intelligence (AI) tools as part of its initial application screening and hiring process. You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team (, ) inviting you to complete a brief voice screening as part of your application process. These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position. All AI-assisted evaluations and responses are reviewed by human recruiters before any hiring decisions are made. The use of AI in our process is intended to support fairness, efficiency, and consistency, and Eliassen Group takes measures to prevent bias or discrimination in connection with its hiring practices. By proceeding, you acknowledge, agree, and consent to Eliassen Group's use of these tools, including AI tools, as part of the application and hiring process.

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.

W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
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About Eliassen Group:

Eliassen Group is a strategic consulting firm that helps organizations reach further and achieve more through our technology, business advisory, and life sciences solutions. For nearly 40 years, we have combined exceptional people, deep domain expertise, and intelligent capabilities to expand our clients' capacity and accelerate meaningful outcomes. We are driven by a purpose to positively impact the lives of our employees, clients, consultants, and the communities we serve.

Eliassen is committed to building a diverse and inclusive team from a variety of backgrounds, perspectives, and skills. We are an Equal Opportunity and Affirmative Action Employer and all employment decisions are based on merit, performance, and business needs. Eliassen does not discriminate on the basis of race, color, gender identity or expression, sexual preference or orientation, sex (including pregnancy, childbirth, and related medical conditions), marital status, creed, religion, physical or mental disability, genetic information, military or veteran status, age, ancestry, national origin, citizenship status, prohibited criminal record inquiries of applicants and employees, or any other category protected by federal, state, or local laws.

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