Technical Writer

Job Requirements

Job Title: Technical Writer T2 - Knowledge Management & Communications Specialist

Location: REMOTE

Duration: 12+ months

Overview

This is a fully remote position.
We are looking for a Knowledge Management & Communications Specialist to join our team and help create, maintain, and promote content across multiple channels.
The role combines knowledge management, content creation, visual communication, and social media activities.
Responsibilities include creating well-structured knowledge articles as well as engaging communication materials, presentations, infographics, and social media content that support knowledge sharing and showcase team achievements and successes.
The role requires close collaboration with subject matter experts, service owners, support teams, and business stakeholders to ensure content is accurate, relevant, and aligned with quality standards.

Responsibilities

Support internal and external communication activities, including social media channels such as LinkedIn.
Develop visually engaging content, including presentations, infographics, success stories, newsletters, and promotional materials.
Create, edit, and maintain knowledge articles, process documentation, FAQs, and user guides,
Transform complex technical information into clear, engaging, and user-friendly content for different audiences

Requirements

Excellent writing, editing, and proofreading skills.
Ability to translate technical information into business-friendly language.
Strong visual communication skills, including experience with Canva, PowerPoint, Adobe creative cloud, or similar tools.
Knowledge of visual storytelling, infographic design, and content creation for digital channels.
Practical social media experience, ideally LinkedIn.
Strong technical writing capabilities, including process documentation and knowledge article creation.