Epic Clinical Documentation (ClinDoc) Analyst

Total IT Experience: 5+ years

• 3+ years of hands-on Epic ClinDoc experience.
• 5+ years of overall Healthcare IT / EHR experience.

Job Summary

The North Carolina Department of Health and Human Services (NCDHHS) is seeking an experienced Epic Clinical Documentation (ClinDoc) Analyst to support the development, maintenance, optimization, and enhancement of Epic Clinical Documentation applications across 13 state-operated healthcare facilities.

The ideal candidate will have strong hands-on experience with Epic ClinDoc build and configuration, clinical workflow analysis, application support, and troubleshooting. The analyst will collaborate with clinical stakeholders, including nursing, therapy, behavioral health, and long-term care teams, to develop efficient, accurate, and compliant clinical documentation workflows.

This role will also involve supporting Epic implementations, system upgrades, testing, go-live activities, and providing urgent after-hours production support as part of an on-call rotation.

Key Responsibilities

• Provide application support, configuration, maintenance, and development for Epic Clinical Documentation (ClinDoc).
• Build and optimize clinical documentation workflows for nursing, physical therapy (PT), occupational therapy (OT), speech-language pathology (SLP), rehabilitation, behavioral health, and long-term care.
• Collaborate with clinical end users and stakeholders to gather requirements, analyze existing workflows, and implement application enhancements.
• Perform Epic system configuration, testing, validation, and troubleshooting.
• Support Epic implementations, upgrades, enhancements, and go-live activities.
• Develop and maintain clinical documentation tools, templates, forms, and workflows.
• Assist in creating training materials and providing end-user education and support.
• Troubleshoot application issues submitted through ServiceNow and ensure timely resolution or escalation.
• Ensure clinical documentation workflows comply with CMS, Joint Commission, and applicable state regulatory requirements.
• Collaborate with other Epic application teams, including Orders, HIM, Identity, and related modules, to ensure seamless workflow integration.
• Participate in an on-call rotation and provide after-hours support for critical production issues.
• Identify opportunities for continuous improvement, workflow efficiency, and enhanced user experience.

Required Qualifications

• Proven experience as an Epic Clinical Documentation (ClinDoc) Analyst or Epic Application Analyst.
• Hands-on experience with Epic ClinDoc application build, configuration, maintenance, and support.
• Strong understanding of clinical documentation workflows, particularly nursing documentation.
• Experience working with clinical end users and translating business requirements into technical solutions.
• Experience with system testing, validation, troubleshooting, and production support.
• Knowledge of healthcare documentation standards and regulatory compliance requirements.
• Experience supporting Epic upgrades, implementations, or go-live activities.
• Strong communication, analytical, problem-solving, and documentation skills.
• Ability to work independently in a remote environment and collaborate with cross-functional teams.
• Willingness to participate in an after-hours on-call support rotation.

Preferred Qualifications

• Epic ClinDoc certification or proficiency.
• Experience with inpatient nursing documentation workflows.
• Experience supporting PT, OT, SLP, rehabilitation, behavioral health, or long-term care workflows.
• Experience in state-operated healthcare facilities or large healthcare organizations.
• Familiarity with ServiceNow incident and service request management.
• Experience integrating Epic ClinDoc with Orders, HIM, Identity, and other Epic modules.
• Knowledge of CMS, Joint Commission, and state healthcare documentation policies.

Work Environment

• 100% Remote
• Collaboration with clinical and technical teams across 13 state-operated healthcare facilities.
• Webcam-based interview process.
• Participation in scheduled after-hours and emergency on-call support.