IT Deployment Technician

IT Deployment Technician

New York, NY 10004

06 + Months

 

Job Description:

Under the direction of the Associate Director and Deployment Lead, the Deployment Technicians will be deploying, configuring and testing end user hardware required for refresh and future state deployments at Maimonides, Midwood and offsites

 

• Assist in the day to day activities of the deployment associated to meet timeline milestones, ensuring functions are promptly, accurately and completing all required documents fully. Complete data entry and configuration validation of all tasks and assets released to the deliverables.
• Responsible for ensuring that configuration standards are met in alignment with New York City Health + Hospitals mission critical goal of providing service excellence in patient care.
• Adhere to the deployment schedule and timeline for device deployments and deliverables.
• Accurately and promptly record deployment checklist, documentation, release forms, asset information, work logs and tasks in the appropriate system with the date, time, activities summaries, workforce members, and all required data elements to ensure appropriate tracking and recording of the Deployment.
• Ensures assigned tasks are completed and tested for accuracy
• Collaborate with the Deployment Lead and Associate Director to adhere to schedules and ensure comprehensive communication regarding deployment status and activities.
• Assist with reporting status of the deployment and any related deliverables as they pertain to the deployments and tracking of assets
• Use diagnostic tools to troubleshoot problems associated with network connectivity; workstation hardware or software and applications; leveraging tools capabilities and methodologies to load, copy and customize operating system configurations
• Providing direct, over the phone or remote troubleshooting to resolve issues in a timely fashion.
• Diagnoses problems and communicates technical issues to technical and nontechnical audiences.
• Required to travel to the various facilities within the five boroughs as needed.
• Identify risks or barriers that need to be addressed and escalate promptly to the Associate Director and Lead.
• Where and when restoration activities are beyond the scope, escalate within the team to have the issue resolved
• Performs work in compliance within specified warranty requirements and returns defective equipment or parts to maintenance inventory, document customer repairs, maintains and restocks assigned parts inventory
• Maintains, follows, and consistently demonstrates a general knowledge of EITS and New York City Health + Hospitals guidelines, processes, practices, and procedures.
• May supervise a unit engaged in work related to the above areas or may independently perform related work of a highly complex, technical nature. In the temporary absence of the supervisor, may perform the duties of that position.
• Prepared and willing to do any other reasonable instruction or task on time and correctly
• Managing time efficiently, effectively, set priorities appropriately, schedule calls, able to maintain professional demeanor under stress and operates within the standard operating procedures