VP - Ambulatory and Operational Services

Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical center, a large outpatient Clinic & Specialty Center, and a network of clinics in the North Loop, Whittier, and East Lake Street neighborhoods of Minneapolis, and in the suburban communities of Brooklyn Park, Golden Valley, Richfield, and St. Anthony Village. Hennepin Healthcare has a large psychiatric program, home care, and operates a research institute, philanthropic foundation, and Hennepin EMS. The system is operated by Hennepin Healthcare System, Inc., a subsidiary corporation of Hennepin County.

Equal Employment Opportunities: We believe equity is essential for optimal health outcomes and are committed to achieve optimal health for all by actively eliminating barriers due to racism, poverty, gender identity, and other determinants of health. We are committed to equitable care and working in an environment that celebrates, promotes, and protects diversity, equity, inclusion, and belonging. We are committed to bringing in individuals with new cultural perspectives to assist in creating a more equitable healthcare organization.

JOB DETAILS

Department: Administration
FTE: 1.0 (80hours per pay period)
Shift(s): Days
Location: In-Person

Purpose of this position: Provides strategic and operational leadership for Ambulatory and Operational Services including excellence in clinical outcomes, patient satisfaction, financial outcomes and employee engagement.   

Oversight for assigned patient care areas or initiatives and collaborates with executive leadership to ensure alignment with the organization’s mission and vision.

RESPONSIBILITIES

• Develop long-range strategic and operational plans to ensure that assigned areas objectives are being achieved
• Ensure integration of resources and needs within ambulatory/operational services and other areas of HHS
• Ensure the measurement, assessment and continuous improvement of all staff productivity, quality, and financial performance
• Collaboratively establish key performance and success indicators in the areas of clinical, functional and financial outcomes, patient and staff satisfaction, employee engagement and measure performance against those indicators
• Ensure clinical practice and patient care meet national and local standards, are based on recognized best practices, and reflect evidence-based practice
• Oversee management of business processes and promote efficiency within ambulatory services and operational areas assigned by determining the right level, skill mix and number of employees, and ensure workforce is trained to competently perform the work required
• Select, develop, evaluate and mentor ambulatory and operational directors and managers assigned.  Direct the work of ambulatory/operational services leadership in the establishment of priorities, policies, procedures, resource allocation and service delivery
• Forge a collaborative relationship with medical staff to continually provide best possible care and services consistent with strategic plans, patient safety expectations, and customer service expectations
• Champion an interdisciplinary approach to leadership across functions in partnership with other leaders, physician leaders and other organizational leaders/stakeholders.  Work with other members of the leadership team to ensure that patient care is provided in an integrated manner
• Responsible for the preparation, review, and management of all ambulatory services and assigned operational department budgets to meet or exceed budgetary expectations
• Establish and maintain systems to ensure compliance with all regulatory standards
• Effect compliance with applicable laws, regulations and accreditation standards and promote a culture of compliance
• Through a collaborative approach, provides direction to Population Health on strategy/operation integration
• Lead and participate in special projects in support of organizational goals

QUALIFICATIONS

Minimum Qualifications:

• Master's degree in Hospital Administration, Business Administration, Public Health Administration, Nursing or other related health profession
• Five years of related leadership experience within a healthcare organization including director or executive level experience managing clinic functions. 

-OR-

• An approved equivalent combination of education and experience

Certification/Licensure Required: If RN, Specialty certification in nursing required upon hire or within one year of employment

Preferred Qualifications:

• Registered Nurse (RN)

Knowledge/ Skills/ Abilities:

• Proven, successful, progressively responsible leadership, management and execution experience
• Strategic thinking, leadership and strong relationship management
• Exhibits a strong presence of command
• Exceptional verbal, written and presentation skills
• Strong performance integrating strategic/tactical operating plans
• Flexibility to adapt to changes/challenges in organizational strategy, priorities, direction and overcome resistance to change
• Excellent interpersonal skills and the ability to communicate and negotiate with people at all levels
• Excellent organizational, time management, prioritization and delivery skills
• Ability to develop and implement cost reduction strategies
• Strong analytical and PC skills

You've made the right choice in considering Hennepin Healthcare for your employment. We offer a wealth of opportunities for individuals who want to make an impact in our patients' lives. We are dedicated to providing Equal Employment Opportunities to both current and prospective employees. We are driven to connect talented individuals with life-changing career opportunities, enabling you to provide exceptional care without exception. Thank you for considering Hennepin Healthcare as a future employer.

Please Note:  Offers of employment from Hennepin Healthcare are conditional and contingent upon successful clearance of all background checks and pre-employment requirements.

• We offer a competitive pay rate based on your skills, licensure/certifications, education, experience related to this position, and internal equity.
• We provide an extensive benefits program that includes Medical; Dental; Vision; Life, Short and Long-term Term Disability Insurance; Retirement Funds; Paid Time Off; and Tuition reimbursement.
• For a complete list of our benefits, please visit our career site on why you should work for us.