Director, Employee Operations Leader

Overview  

Scout Motors is seeking an Employee Operations Leader to build and lead the infrastructure that powers exceptional employee experiences at scale. This leader will own Scout's HR service delivery, systems ecosystem, and data governance — the operational backbone of the HR function.  

As Scout grows, this role will be responsible for ensuring that every employee has seamless access to HR support, that our HR technology is configured and governed to support accurate data and reliable operations, and that our processes are disciplined, efficient, and continuously improving. This leader will partner closely with the Chief Human Resources Officer, HR centers of excellence, IT, Finance, and business leaders to build a high-performing HR operations function fit for a fast-scaling company.  

What you’ll do

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

Leadership & Team Development  

• Lead, develop, and coach a team spanning HR operations, HR systems architecture, and LMS administration.  
• Set a clear vision for HR operations and inspire the team to deliver consistent, high-quality service to employees and people leaders. 
• Create a culture of continuous improvement, accountability, and operational excellence within the team.  
• Partner with the CHRO and HR leadership team to align operational priorities with the broader HR strategy.  
• Champion inclusion, collaboration, and Scout's cultural values within the team and across the function.  

HR Service Delivery & Operations  

• Oversee Scout's HR service delivery model including Tier 0 self-service tools with the use of AI, resources, knowledge bases, and exception-handling protocols.  
• Ensure employees and managers have timely, accurate access to HR support and information.  
• Set and monitor SLAs, service metrics, and quality standards for HR operations.  
• Lead continuous improvement of service delivery processes to improve the employee and people leader experience, with heavy focus on ensuring HR data quality and enabling self service capabilities.  
• Manage escalation pathways for complex or sensitive HR inquiries, ensuring consistent and compliant resolution.  

HR Systems & Technology  

• Own Scout's HR technology ecosystem, including HRIS, LMS, ATS, and potential future talent marketplace platforms.  
• Partner with IT, vendors, and HR centers of excellence to evaluate, implement, and optimize HR technologies.  
• In collaboration with IT and potentially other vendors, establish agentic AI as the first level of engagement (Tier 0) for employees and people leaders to respond routine inquiries 
• Where necessary, establish a workflow for inquiries that require greater consideration and action from HR Partners or other Subject Matter Experts.  
• Drive system governance including configuration decisions, access management, and platform roadmap planning.  
• Ensure integrations between HR systems are stable, accurate, and aligned with business needs.  
• Stay current on HR technology trends and proactively identify opportunities to modernize or streamline the HR tech stack.  

Data, Reporting & Governance  

• Own Scout's HR data strategy, reporting infrastructure, and workforce analytics capabilities.  
• Establish data governance frameworks, standards, and audit processes that ensure data quality, accuracy, and compliance.  
• Partner with Finance, Legal, and business stakeholders to deliver workforce reporting and insights that inform people and organizational decisions.  
• Build dashboards and reporting tools that give leaders visibility into the health and performance of the workforce.  

Location & Travel Expectations:

• This role will be based out of the Scout Motors corporate headquarters in Charlotte, NC. 
• This role requires 4 days per week in the office, with regular in-person meetings and events. 
• Travel: Domestic and minimal international travel may be required as business needs evolve. Valid driver's license required. Passport required

What you’ll bring 

We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring:

• Bachelor's degree required; Master's degree, MBA, or advanced HR-related degree preferred.  
• 12+ years of progressive HR experience with significant experience in HR operations, HRIS, or shared services leadership.  
• Demonstrated experience managing and optimizing HR technology platforms such as HRIS, ATS, and LMS systems.  
• Experience building or leading HR shared services or operations functions in high-growth or transformational environments.  
• Strong analytical skills and comfort with HR data, metrics, reporting, and business intelligence tools.  
• Experience managing cro$180,000.00 - $220,000.00s-functional projects and leading teams through technology implementations or process change.  
• Exceptional organizational, communication, and stakeholder management skills.  
• Ability to balance strategic vision with hands-on operational execution.  
• Demonstrated grit, curiosity, and resourcefulness in navigating ambiguity, solving complex problems, and turning obstacles into practical, scalable solutions. 
• High integrity, sound judgment, and a commitment to inclusion, fairness, and respect.  
• Experience in startup, scaling, automotive, or manufacturing environments is strongly preferred.  

What you'll gain

The benefits of joining Scout include the chance to build products and a company from the ground up.  This is a chance to create something new and lasting – with an iconic brand at its foundation.  In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights:

• Competitive insurance including:
  • Medical, dental, vision and income protection plans
• 401(k) program with:
  • An employer match and immediate vesting
• Generous Paid Time Off including:
  • 20 days planned PTO, as accrued
  • 40 hours of unplanned PTO and 14 company or floating holidays, annually
  • Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
  • Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave
• Corporate Vehicle Program with:
  • Eligibility for 1 assigned vehicle
  • A mobility stipend

Pay Transparency

This is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent.

Initial base salary range = $180,000.00 - $220,000.00

Internal leveling code: M6