Senior Quality Analyst

Position Summary

The Senior Quality Analyst is responsible for supporting and continuously improving quality systems, manufacturing processes, product performance, and customer satisfaction. The Senior Quality Analyst leads problem-solving initiatives, supports new product qualification, and drives continuous improvement through data analysis, process optimization, and effective quality management practices.

 

Qualifications

Job Duties and Responsibilities

• Maintain and improve the Quality Management System (QMS) in accordance with ISO 9001:2015, customer requirements, and internal quality standards.
• Develop, maintain, and revise quality procedures, FMEAs, control plans, product specifications, process guidelines, inspection standards, and test methods.
• Coordinate and lead corrective and preventive action (CAPA) activities, verifying the effectiveness of implemented corrective actions.
• Investigate customer complaints, process deviations, nonconforming products, and manufacturing defects using structured problem-solving methodologies such as Root Cause Analysis, 5 Why, and Fishbone Analysis.
• Participate in customer meetings, conference calls, technical reviews, site visits, and quality audits.
• Support internal audits and external surveillance or recertification audits while ensuring compliance with quality system requirements.
• Analyze quality metrics, process capability, yield, scrap, rework, and customer complaint data to identify trends and drive continuous improvement initiatives.
• Establish and maintain standardized color measurement, color matching, and color management practices.
• Perform, oversee, and evaluate laboratory testing, including adhesion, abrasion resistance, color measurement, gloss measurement, surface defect evaluation, and product performance validation.
• Coordinate raw material qualification, supplier approvals, supplier corrective actions, material returns, and supplier performance evaluations.
• Prepare Certificates of Analysis (COAs) and customer quality documentation.
• Support new product development, validation, and manufacturing qualification activities.
• Work collaboratively with production, engineering, technical service, and suppliers to improve manufacturing capability, product consistency, and overall customer satisfaction.

 

Education and Experience Requirements

• Bachelor’s degree in Engineering, Chemistry, Materials Science, Polymer Science, Industrial Technology, Manufacturing Technology, Business or a related technical discipline.
• Minimum of eight years of quality assurance experience in a manufacturing environment.
• Experience in film manufacturing, coatings, laminates, printing, decorative surface products, or other converting processes
• Working knowledge of ISO 9001:2015, Lean Manufacturing, Six Sigma and problem-solving methodologies
• ASQ Certified Quality Engineer (CQE) or Certified Quality Auditor (CQA), preferred

 

Knowledge, Skills, and Abilities

• Strong understanding of manufacturing quality systems and quality improvement methodologies.
• Knowledge of laboratory testing methods, quality measurement equipment, and inspection techniques.
• Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint.
• Strong analytical, organizational, and problem-solving skills with the ability to interpret quality data.
• Excellent communication skills with the ability to interact effectively with external and internal partners
• Willingness and ability to travel to customer sites, supplier facilities, and other company locations as needed.
• Ability to stand, sit and be on the production floor, meeting all safety requirements to do so.