Director of CRM Technology

Posting number: 9959352

Department: University of South Carolina

Job classification: Director of Information Services

Posting type: Open

Categories: Management

Summary

Director of CRM Technology Department: PROV Graduate School Advertised Salary Range: Part/Full Time: Full Time About UofSC From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor's degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service — helping to build healthier, more educated communities in South Carolina and beyond. Inclusive Excellence Statement Advertised Job Summary This role provides leadership and guidance on the technological infrastructure and systems essential for leveraging CRM functionality to achieve the university's graduate enrollment goals and support the integrations with other graduate admissions applications across campus as well as with Banner, USC's student information system. The position oversees the role-based authorization, onboarding, and training of employees in their use of enterprise student systems including but not limited to Banner, DegreeWorks, Datawarehouse, and BDMS 

Examples of duties

Knowledge/Skills/Abilities - Knowledge and skills with other CRM systems, and SQL, is highly desired. - Knowledge and understanding of how technology can improve the office objectives in the areas of application processing, marketing, recruiting, relationship management and business processes. - Able to evaluate, understand, and strategically apply technology in higher education or enrollment management setting. - Possess skill in working with individuals at many levels and with different types of expertise to arrive at appropriate solutions, often involving compromise, including the ability to determine when to elevate issues beyond a project team and when to resolve them in a constructive manner. - Must be able to work independently and with little direct supervision, but also collaboratively as a member of a team. - Must possess and maintain a customer-friendly attitude. - Must be able to prioritize multiple responsibilities and projects simultaneously, maintain a positive attitude while working under pressure, and think creatively and analytically. - Must maintain confidentiality of data. - Excellent verbal, written, and interpersonal communication skills required. - Ability to collaborate with others. 

Qualifications

Preferred Qualifications - Experience with enrollment management CRMs (constituent relationship management system), Banner Student, Banner Document Management. - Understanding of current issues and trends in Admissions and Enrollment Management. - In-depth understanding of higher education organization, policies, processes, and systems supporting student-centered operations. 

Supplemental information

Job Close Date 11/30/2026 Special Instructions to Applicant Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email. We are only accepting applications submitted by November 30, 2026. The University of South Carolina offers a valuable benefits package including but not limited to: - Health and Life Insurance - Retirement Programs - Paid Tuition - Dependent Scholarships - Annual Leave - Sick Leave - 13 Paid Holidays (including an extended December holiday) - Paid Parental Leave - Professional Development Opportunities Clickhttps://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsc.edu%2Fabout%2Foffices_and_divisions%2Fhuman_resources%2Fcareers%2Findex.php&data=05%7C01%7CKURTRS%40email.sc.edu%7Ceca45df616784275e15908dab2a706ac%7C4b2a4b19d135420e8bb2b1cd238998cc%7C0%7C0%7C638018727680845870%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=j6sQGvabHDZHDmRBFwMrq8P8QCuDmChuJ%2FH5%2F8hDRUw%3D&reserved=0 to learn more about why you should work at USC. To apply, please visit: https://apptrkr.com/9959352 EEO Statement The University of South Carolina does not discriminate in educational or employment opportunities on the basis of race, sex, gender, gender identity, transgender status, age, color, religion, national origin, disability, sexual orientation, genetics, protected veteran status, pregnancy, childbirth or related medical conditions. je-b4fd1fb1459b470489536f14271823ba