Role Purpose
The purpose of the role is to provide assurance on the quality of deployment for the assigned accounts and support in establishing mechanisms that enhance and sustain customer satisfaction levels. The role is expected to support in enhancing customer advocacy by predicting and preventing customer escalations & dissatisfactions and drive a culture of continuous improvement in the assigned accounts.
Do
Implement deployment quality strategy for the assigned Accounts
Quality control and Customer satisfaction
Early Warnings and Business partnership
Continuous Improvement
Mandatory Skills: Financial Planning & Analysis .
Experience: 8-10 Years .
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