Customer Service Representative - Batavia Illinois

Randal Retail Group is seeking a Customer Service Representative to support customers and internal teams through the quoting, production, delivery, and installation of new store projects. The role manages customer communication, project tracking, order paperwork, inventory, and coordination with project managers.

Responsibilities:

• Interact with customers via phone and zoom
• Answer customer questions
• Solve issues in the field with deliveries or installation
• Direct contact with customers regarding scheduling and changes of projects
• Estimate jobs from blueprints
• Manage paperwork for open orders
• Manage inventory levels
• Maintain and track jobs through the duration of the project for timeliness and accuracy
• Produce quality control sheets for product
• Assist and work side by side with Project Managers with day-to-day needs
• Material sourcing
• Other duties as needed

Requirements:

• High school or equivalent
• Basic construction knowledge
• Proficient with Microsoft Office products (Word, Outlook, Excel)
• Above-average with Excel skills specifically
• Excellent organizational skills
• Excellent communicator
• Excellent time management skills
• Ability to multi-task
• 3+ years of experience with customer service in a manufacturing environment (preferred)
• Blueprint reading skills (preferred)