Bilingual Customer Service & Scheduling Assistant

Wheatley Creek Services is a family-owned home services company serving clients in Grand County, Colorado. The Bilingual Customer Service & Scheduling Assistant supports customers and field teams by managing communications, service scheduling, follow-ups, and accurate customer records.

Responsibilities:

• Answer incoming calls, texts, and emails with warmth and professionalism
• Gather information about service requests and guide customers through our next steps
• Schedule assessments and service appointments
• Coordinate scheduling changes with customers and field teams
• Follow up with leads and outstanding quotes
• Keep customer records, job notes, and follow-up tasks accurate and current
• Communicate clearly with English- and Spanish-speaking customers and team members
• Learn our services and explain options, including our Creekside Home Club membership
• Follow documented procedures, flag issues that need management’s attention, and suggest practical improvements

Requirements:

• Excellent spoken and written English and Spanish
• Experience in customer service, administrative support, scheduling, or a similar role
• Confidence handling live phone conversations, including customer concerns
• Strong organization, attention to detail, and consistent follow-through
• Good judgment about what you can resolve independently and when to ask for help
• Comfort learning software and working across multiple systems
• Experience with a cleaning, construction, property management, or other home service business is a plus
• Familiarity with Jobber, GoHighLevel, and Microsoft 365 is helpful, but we can train the right person