Digital Pathology Field Service Engineer

Shyft Global Services, a TD SYNNEX company, is hiring a Digital Pathology Field Service Engineer to maintain, install, and troubleshoot digital pathology systems in clinical environments. The role supports healthcare professionals by ensuring equipment performance, providing technical support, and meeting documentation and regulatory standards.

Responsibilities:

• Schedule, execute, and document preventive maintenance and field change orders (FCOs) on digital scanners and related hardware
• Diagnose root causes, perform repairs and/or part replacements, and validate system performance per SOPs and regulatory standards
• Lead complete site setups: unpack, assemble, and calibrate instruments; configure networking, middleware, and integration with laboratory information systems (LIS)
• Respond promptly to service calls on-site to minimize equipment downtime and maintain uptime SLAs
• Use diagnostic tools and data-gathering techniques to troubleshoot hardware, software, and connectivity issues
• Operate with a flexible schedule, including evenings, weekends, and on-call rotations
• Escalate complex or recurring issues through established channels & procedures for swift resolution
• Maintain accurate service reports, work orders, and calibration records in our CRM and tracking systems
• Required to carry and monitor the company cell phone and respond during work and on-call hours, excluding rest/meal periods per applicable state law
• Manage company resources—tools, parts, and inventory—efficiently
• Adhere to documentation regulatory requirements and established industry quality standards
• Build strong partnerships with laboratory staff, pathologists, and clinical engineers through clear communication

Requirements:

• Candidates must currently be located in one of these greater metro areas with potential travel to cover the broader surrounding regions:
• High school diploma or equivalent required
• 2–3 years of field service or technical support experience in medical devices and laboratory automation
• Proficiency with PC hardware, Windows OS, Microsoft Office, and basic networking concepts (TCP/IP, VPN)
• Hands-on experience with robotic systems, laboratory instruments, and service documentation processes
• Customer-first mindset: patient and collaborative in high-pressure environments
• Strong analytical and problem-solving skills with the ability to work independently and prioritize tasks
• Excellent verbal and written communication; adept at translating technical details for non-technical audiences
• Willingness to learn new technologies, adapt to change initiatives, and champion continuous improvement
• associate or bachelor's degree in engineering, biomedical technology, or a related field preferred