D365 Functional Consultant/Business Analyst (Field Service and Project Operations)

City Facilities Management (US) LLC is hiring a temporary D365 Functional Consultant/Business Analyst to support implementation and deployment of Microsoft Dynamics 365 Field Service and Project Operations. The role gathers and validates business requirements, configures and tests the platform and integrations, supports data migration and deployment, and provides user training and application support.

Responsibilities:

• Collaborate with project sponsors to determine project scope and vision
• Clearly identify project stakeholders and establish user classes, as well as their characteristics
• Conduct interviews to gather user requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods
• Identify and establish scope and parameters of requirements analysis on a project-by-project basis to define project impact, outcome criteria, and metrics
• Work with stakeholders and project team to prioritize collected requirements
• Work with the relevant stakeholders and take ownership of the incidents
• Working directly with end users in a support capacity
• Provide feedback to the product team for improvements
• Provides escalation support for help desk as needed
• Work with team members and independently to configure Microsoft Dynamics 365 (Field Service/Project Operations) and key third-party products. This work would include building custom CRM entities, configuration of various CRM components (business processes, workflow), security configuration, and report writing
• Performs gap analysis from requirements gathered to solution proposed
• Completes project documentation such as: Functional Requirements Document, User Stories, User Acceptance Test Scenarios, and End User Training Documentation/Quick Reference Guides
• Documentation creating Process Flow Diagrams, Functional Design Documents, Business Requirement Documents, and gap analysis
• Configuration of CRM system, including workflows and setup
• Customizations and configurations for the Field Service (Dynamics 365) mobile app - both for online and offline scenarios
• Clear understanding of integrations with other systems or previous experience with integrations
• Utilizes Microsoft DevOps to track project tasks
• Participates in all tasks relating to feature testing, solution testing, and user acceptance testing
• Performs end user training in one on one, webinar, and classroom style settings
• Works with management to keep projects on schedule and recommend needed action to meet deadlines

Requirements:

• Bachelor's degree in Business, Computer Science or D365 certifications and 4 years' experience
• 4+ years of Microsoft Dynamics 365 Field Service and/or Project Operations experience with a base understanding of the entity and Object Model with a consulting background
• Strong understanding of software implementation life cycle, project management, business process management, requirements definition, functional design, quality management, and change management
• Proven experience with business and technical requirements analysis, elicitation, modelling, verification, and methodology development
• Ability to create systematic and consistent requirements specifications in both technical and user-friendly language
• Exceptional analytical and statistical skills with the ability to apply them to systems issues and products as required
• Understanding of application development and software development life cycle concepts
• Experience with Microsoft Power BI and/or Power Platform