Service Manager

 

The salary range for this position is $88,000 – 100,00 DOE including bonus opportunity under the Karcher Incentive Program.

 

This is how you WOW:       

 

• Manage daily operations, shop scheduling, and workflow to ensure 95% of service requests are assigned within 24 hours.
• Lead, direct, and oversee the Service Admin and shop technicians, driving team productivity and continuous technical training.
• Maintain a minimum 90% technician productivity rate and ensure accurate logged service hours in SAP Business One.
• Resolve escalated service calls, support remote customers, and collaborate with 3rd-party service providers.
• Capture non-warranty repair opportunities, upsell short-term rentals, and promote planned maintenance agreements to drive service revenue.

It would be WOW if you would bring this in:

• Strong mechanical background and technical experience with municipal equipment, tractors, sidewalk machines, or sweepers.
• Proven experience managing a service department, including team leadership, fleet management, and shop facility organization.
• High computer proficiency with experience in ERP systems such as SAP Business One or Reynolds & Reynolds.
• Advanced diagnostic acumen, logical reasoning, and physical ability to perform hands-on mechanical tasks as needed.
• A valid passport for travel opportunities/training and flexibility to work extended seasonal hours (primarily Oct–Apr).

 

 

Our Kärcher WOW-package:

• Medical, Dental, and Vision plan
• Paid Holidays (11 per year)
• Flexible PTO for exempt employees; generous PTO for non-exempt employees
• HAS, FSA and 401K matching plans
• Paid sick time, as well as short and long-term disability insurance

 

 

 

 

So: Wanna WOW with us?

Simply upload your resume online and leave your contact information. We look forward to getting to know you!

Benique Lucero | Talent Acquisition Manager
Benique.Lucero@karcher.com