Physical Security Systems & Technology Project Intern (PSST) - 2027 Start

Physical Security Systems & Technology (PSST) Americas Region is responsible for the operation, maintenance, and continuous improvement of physical security systems across TikTok's regional sites in the Americas. The team ensures the safety and security of employees, visitors, and company assets through integrated security solutions, vendor management, and project delivery.

As a Project Intern, you will contribute to impactful short-term projects and gain hands-on experience in a fast-paced, professional environment. This internship offers the opportunity to develop practical skills, apply your knowledge to real-world challenges, and explore your career interests.
Applications are reviewed on a rolling basis, so we encourage you to apply early.

Responsibilities
- Vendor scheduling and coordination: Schedule vendor service visits and project dispatches across regional sites; confirm technician arrival times, parts availability, site access, and badging in advance; track schedule changes and follow up to ensure visits are completed as planned.
- Project documentation and turnover support: Organize and maintain project documentation and turnover packages (drawings, warranties, design packages, commissioning records, lessons learned); track decisions and action items from project meetings and keep project trackers current.
- Service program data tracking: Monitor device operating data and break-fix ticket queues across regional sites; track the door-issues backlog and repair progress to closure; verify vendor visit outcomes, parts used, and ticket closure quality; flag aging tickets and SLA risks.
- Vendor performance and reporting support: Compile weekly service metrics, monthly SLA achievement data, and maintenance evaluation scorecards by vendor; prepare data packets and charts for QBRs and leadership weekly reports.
- Procurement and invoice reconciliation support: Track PR/PO status and long-pending procurement items; reconcile vendor invoices against POs, framework rates, and completed scope; flag billing discrepancies for follow-up.
- Meeting coordination and research: Coordinate internal and external meetings, take meeting notes, and drive action items to closure; support market research on security devices and vendors; help organize tender/RFP documents.

Minimum Qualification(s)
- Currently pursuing an Undergraduate degree in Security Management, Business Administration, Operations, or a related discipline.
- Able to commit to working at least 3 days per week for a minimum of 3 months.
- Strong organizational skills and high attention to detail.
- Proficiency with spreadsheets and data organization tools.
- Clear written and verbal communication skills, and comfort coordinating with internal partner teams and external vendors.
- Able to work onsite in line with the team in-office policy.

Preferred Qualification(s)
- Interest in physical security technology, systems operations, or project management.
- Basic familiarity with networking, low-voltage systems, or data visualization.
- Experience using AI tools to support documentation and data analysis.