Posting number: 2026-00654

Department: Department of Health and Human Services

Division: HHS 60 Behavioral Health and Crisis Services Division

Job classification: Program Specialist I

Posting type: Internal/External Applicants

Categories: Administration, Clerical & Data Entry, Community Services, Health Services, Public Safety, Social Services, Human Services, Customer Service, Records Management, Community and Social Services, Health Care Support, Office and Administrative Support, Rehabilitation Services

Summary

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Please note: The salary range above represents the earning potential for this position. The anticipated hiring range for this position will be $64,104 to $89,079, based on the candidate’s qualifications and experience.

WHO WE ARE

Montgomery County is located adjacent to Washington, D.C., and, with over one million residents, is the most populous County in the State of Maryland. The County is also the most diverse County in the State and ranks among the top ten most diverse Counties in the nation. Montgomery County is home to many major U.S. government offices, scientific research and learning centers, and business campuses.

The Department of Health and Human Services is responsible for delivering the County’s public health and human services to meet the needs of our community’s most vulnerable children, adults, and seniors. The Department provides services through more than 120 programs at more than 20 locations. With over 2,000 employees, the Department of Health and Human Services is the largest County Department.

As a department, we believe the county's health and wellness can only be achieved by ensuring that every resident has fair opportunities to reach their fullest potential. This means access to quality housing, transportation, education, employment, health care, human services, safe neighborhoods, and healthy food. HHS provides critical services to residents facing a variety of obstacles to achieving their full potential. HHS plays an essential role in building a healthy and strong community.

WHO WE ARE LOOKING FOR

The Crisis Center is currently recruiting for an enthusiastic and conscientious Program Specialist to join our team as a primary data analyst. The right individual for this position will have a strong background in data analytics, be detail-oriented, and be able to work independently to meet deadlines for data-reporting mandates. Self-motivated individuals who would enjoy working in a dynamic, multi-disciplinary environment are encouraged to apply. This position will require a combination of remote and on-site work, particularly during the onboarding/orientation period.

Examples of duties

The duties and core responsibilities of this position include:

Collect, clean, and validate Crisis Call Center, Crisis Center walk-in, and Mobile Crisis Outreach Team service utilization data.

Collaborate with Crisis Center managerial and frontline staff to understand data needs
Ensure compliance with privacy, security and data-governance requirements
Prepare and submit monthly, quarterly, annual or as-needed data reports to state and local entities
Identify and communicate any trends in internal data collection
Attend any related meetings, workgroups, or committees tasked with improving efficiency, transparency and accuracy in data collection.
Perform related duties as required.

Additional Information:

Medical and Background: Selected candidates for this position will be subject to a pre-employment medical exam, drug screening, and criminal records check through the Maryland State Department of Public Safety and Correctional Services.

Qualifications

Experience: One (1) year of professional experience collecting, validating, analyzing, and reporting data for program operations, performance measurement, quality improvement, or compliance purposes.

Education: Graduation from an accredited college or university with a bachelor's degree.

Equivalency: Unless otherwise stipulated, an equivalent combination of education and experience may be substituted.

Medical exam protocol: This position requires completion of a pre-employment medical history form to assess your ability to safely perform the essential duties of the role.

Supplemental information

The applications of those individuals meeting the minimum qualifications will be reviewed to determine the extent of the relevance of training and experience in the following areas:

1) Please provide background experience in data analysis, data visualization and interpretation, program evaluation and/or process involvement in an academic, data administration or business data analytics environment

2) Describe experience working within a healthcare or behavioral health setting

3) Describe experience working with electronic health records systems and with PHI

4) Describe experience collaborating with multi-disciplinary teams

5) Describe experience generating systematic data reports for Federal, state, or local entities

Interview selection will be based on the following interview preference criteria:

1) Experience working within governmental agencies

2) Experience working with electronic health record systems/PHI

3) Experience working with multi-disciplinary teams

4) Experience completing data reports for compliance with Federal, state or local mandates

5) Strong communicator and ability to work independently and to meet deadlines

Program Specialist I, Grade 18

Key skills

About this role

Summary

Examples of duties

Qualifications

Supplemental information