Dedicated Unified Communications Engineer

Waterfield Tech is hiring a Dedicated Unified Communications Engineer to work remotely as an extension of a single enterprise client's engineering team. The role designs, deploys, maintains, and supports the client’s Cisco voice, video, and collaboration systems, with a focus on Webex Cloud migration and troubleshooting.

Responsibilities:

• Maintain and administer Cisco telephony equipment, including compute nodes, CUBEs, and circuits, as well as Webex Cloud
• Deploy and maintain Cisco voice and video products across the entire portfolio, including cloud configuration
• Design, develop, and build Unified Communications voice, video, and collaboration solutions in support of the client's cloud migration
• Troubleshoot voice communications problems of varying complexity across UC clusters and endpoints
• Perform intermediate troubleshooting of VoIP traffic across Cisco switches and routers
• Analyze raw data and packet captures to isolate and resolve issues
• Respond quickly to software application and hardware issues and resolve problems on the spot
• Design and build system integrity and connectivity tests to ensure system availability
• Monitor the health of associated infrastructure and proactively address issues
• Serve as technical lead on UC projects, providing technical input to planning and execution
• Mentor other team members and share technical expertise
• Collaborate with client stakeholders, project managers, and Waterfield engineering teams to ensure seamless delivery
• Participate in Tier 2 after-hours and on-call support as part of a team rotation
• Support after-hours and weekend activities such as installations, testing, maintenance windows, and managed events
• Create and maintain technical documentation, including diagrams, configurations, and operating procedures
• Provide status reporting on project, maintenance, and support activities

Requirements:

• Minimum of 5 years of engineering experience in telecommunications
• Minimum of 5 years of hands-on technical experience with the Cisco Unified Communications suite of products, as well as Cisco Webex Cloud for voice and video
• Intermediate understanding of networking, including QoS
• Intermediate-level technical understanding of:
  • Cisco Webex Calling (WxC)
  • Cisco Webex Contact Center (WxCC) and Cisco Webex Customer Assist
  • Cisco Webex Video and video conferencing, including hardware/endpoints
  • Cisco Unified Communications Manager (CUCM) and Cisco Unity Connection
  • Voice gateways, routers, and switches
  • Cisco CUBE routers and/or other SBC solutions
  • Cloud carrier (cloud PSTN) services
• Strong collaborator who delivers a world-class client experience; thrives in a fast-paced, client-focused, team-oriented environment; and executes in a way that encourages creativity and continuous improvement
• Excellent written and verbal communication skills
• Must reside and work in the United States
• Familiarity with Cisco UCCX is a plus
• Bachelor's degree in Computer Science, Engineering, or a related field preferred
• Relevant Cisco certifications preferred (e.g., CCNP Collaboration, Webex certifications)