Maintain an excellent understanding of the company’s service and product portfolio.
Provide customer domain knowledge and expertise to the technical team.
Draw on own knowledge and expertise to influence the product development, with a focus on early intervention to influence service and product design.
Onboard and integrate new functionality into the customer domain.
Manage change, ensuring the buy-in and engagement of all relevant users and gain maximum post-delivery product adoption.
Identify and submit process improvement ideas.
Establish and maintain effective business relationships with relevant tlmNexus customers.
Take ownership of the customer journey, (on-boarding, adoption, value realisation) and ensure the customer achieves their intended benefits and Return on Investment (ROI).
Achieve demonstrable customer success, from the on-boarding process to user engagement, whilst maintaining excellent customer health scores.

Knowledge of Aviation Regulation Frameworks, Military Air Environment policy and processes or their equivalent.
Defense experience, military or supporting civilian roles.
Must hold or be able to achieve security clearance to SC level.
Experience of managing change and business transformation with proven results.
Project management skills and experience.
Effective communicator with good presentational attributes who is able to be influential up to mid-to-senior management level.
Highly focused and organized, able to prioritise workload.
Able to identify and grasp opportunities for business improvement from both a management and development perspective.
Able to assimilate complex technical subjects and communicate to non-technical stakeholders.
Professional, articulate and confident when operating in the customer domain.

Customer Integration Engineer

Key skills