Monitor operational pager alerts in an efficient and timely manner.
Improve customer self service through better processes and documentation.
Troubleshoot customer and vendor concerns quickly and efficiently to maintain the highest standards of professional customer service.
Liaise with your technical peers for resolution of escalated cases.

Strong customer-focus, interpersonal and communication skills.
Excellent listening and questioning skills, combined with the ability to interact confidently with clients to assess problems and explain solutions.
Continually looking to solve problems.
Understand issues and requirements well in order to provide solutions.
Outgoing and socially interactive.
A self starter looking to assist at any moment and to take the initiative.
Balancing daily workload and multi-tasker who can effectively prioritize work.
Experience in a product support/application role.
Voice over IP experience with the SIP signalling protocol or other related telephony protocols.
An understanding of general web technologies such as API/SDK's.
Confidence with technology and the Internet.
A natural curiosity and experience in applying technology to resolve customer issues.

Product Support Engineer – APAC

Key skills