Client Support Representative

Role Overview

• Live chatting with clients to assist them in real time
• Answering incoming calls to resolve client questions and returning callback requests
• Emailing with clients and providing them with frequent updates
• Uncovering upsell opportunities through active listening and needs-based discovery
• Coordinating with internal teams to resolve customer requests effectively
• Actively managing case workload to ensure prompt follow-up and continuous customer engagement
• Triaging and reporting technical issues to the product team
• Supporting and assisting your teammates

Requirements

• 2-5+ years of experience working in customer service; website or real estate experience a plus
• A deep sense of empathy for customers
• The ability to be an out-of-the-box thinker and be resourceful
• The drive to solve client problems with a high degree of quality and efficiency
• A can-do attitude and brings positive energy to every task and interaction

Benefits

• Plus a 20% bonus divided and paid out in quarters based on performance.