Troubleshoot complex customer issues across voice, messaging, APIs, IoT, and AI products
Investigate using tools like Postman, cURL, Wireshark, Linux terminal and internal tooling
Collaborate with customers, vendors, and engineering teams to resolve cases
Contribute to bot-building and workflow automation
Document solutions and improve self-service resources
Learn VoIP protocols, internal systems, and new technologies as the role evolves

Background in Computer Science, IT, networking, or equivalent hands-on experience
Networking fundamentals: solid understanding of how the internet works, including DNS, routing, IP addressing, and HTTP/HTTPS
API experience: comfortable with REST APIs, webhooks, and tools like Postman or cURL
Linux terminal proficiency: comfortable navigating filesystems, reading logs, and running commands
Problem-solving mindset: you dig into issues, ask good questions, and don't give up easily
Communication skills: you'll need to be highly proficient in English, both written and verbal
owning customer communication and technical documentation from day one
Familiarity with scripting or programming (Python, Bash, JavaScript, or similar)
Understanding of AI concepts such as RAG, MCPs, embeddings, and prompt engineering
Experience using n8n, Zapier, Git/GitHub, or similar

Product Support Engineer – EMEA

Key skills