Analyze functional and technical requirements for internal and external system integrations.
Analyze and translate business and technical requirements into integration specifications and functional designs.
Own the entire lifecycle of system integrations: analysis, mapping, transformation logic, testing, validation, deployment, and support.
Troubleshoot end‑to‑end integration flows involving APIs, XML/JSON messaging, middleware, eCommerce platforms, OMS, WMS, or ERP systems.
Work independently to diagnose complex issues without relying exclusively on existing documentation.
Collaborate with technical and business teams to define priorities, implement solutions, and ensure accuracy in data flows and system behavior.
Document integration designs, process flows, and interface behaviors clearly and concisely.
Support and enhance integrations for eCommerce webstores, marketplaces, and back‑end operational systems.
Ensure integrations comply with security, performance, and data quality standards.
Participate in regional or global IT initiatives focused on connectivity, automation, and operational systems.

4–5 years of hands-on experience in roles involving system integrations, API connectivity, data mapping, or application interoperability.
Proven expertise with:
REST/SOAP APIs
XML and JSON structures
API testing tools (e.g., Postman, Swagger)
Troubleshooting integration failures across multiple systems
Experience supporting or integrating business‑critical applications (OMS, ERP, CRM, WMS, or similar).
Experience in roles that require independent problem‑solving, not limited to predefined procedures or Service Desk-style tasks.
Intermediate to advanced English proficiency for international collaboration.
Desirable (Nice to Have)
Experience in logistics, supply chain, warehousing, or transportation systems.
Familiarity with:
Supply Chain operations
Manhattan Active or other WMS platforms
Experience with middleware or integration platforms (MuleSoft, Boomi, Tibco, WSO2, Azure Integration Services).
SQL querying for analysis and troubleshooting.
Experience with eCommerce (Shopify, Magento, WooCommerce, marketplaces, etc.).
Soft Skills
Strong analytical and problem-solving mindset.
Ability to manage priorities and work in structured environments.
Customer-oriented approach for supporting internal stakeholders.
Clear communication with both technical and non-technical teams.
Ability to collaborate in multicultural and cross-functional environments.

IT Business Analyst

Key skills