Resolving all types of support issues received via ticketing system, chat or phone;
Managing issue tickets via Jira, communicating with the Development and QA to resolve these issues in a timely manner;
Support customers by providing helpful information, answering questions, and responding to complaints;
Being the front line of support for clients and customers, help ensure they are satisfied with products, services, and features;
Manage large amounts of incoming inquiries;
Identify and assess customers’ needs to achieve satisfaction;
Build sustainable relationships of trust through open and interactive communication;
Meet personal/team targets;
Follow communication procedures, guidelines and policies;
Go the extra mile to engage customers.

Customer Support Specialist, Billing

Key skills