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Role Overview

Interact with customers via live chat to promptly address their questions, concerns, or issues
Provide accurate information about products, services, and policies
Clarify customer inquiries related to orders, payments, returns, and other service-related matters
Assist customers in selecting products by understanding their needs and recommending suitable items
Guide customers through online purchasing steps and resolve technical issues
Handle customer complaints professionally and with empathy

Requirements

Experience in customer service or call center environments
Experience in the cosmetics/beauty industry
Access to a phone, computer, and reliable internet
Experience with live chat and/or Salesforce
Ability to work independently
Excellent communication skills

Benefits

Competitive salary and online training
Ongoing coaching and support
Flexible working hours

Brand Momentum

Open Positions (1)

Customer Service

Bilingual Online Digital Agent — French & English