Bilingual Online Digital Agent — French & English

Role Overview

• Interact with customers via live chat to promptly address their questions, concerns, or issues
• Provide accurate information about products, services, and policies
• Clarify customer inquiries related to orders, payments, returns, and other service-related matters
• Assist customers in selecting products by understanding their needs and recommending suitable items
• Guide customers through online purchasing steps and resolve technical issues
• Handle customer complaints professionally and with empathy

Requirements

• Experience in customer service or call center environments
• Experience in the cosmetics/beauty industry
• Access to a phone, computer, and reliable internet
• Experience with live chat and/or Salesforce
• Ability to work independently
• Excellent communication skills

Benefits

• Competitive salary and online training
• Ongoing coaching and support
• Flexible working hours