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Role Overview

You represent a well-known service provider
You assist customers by phone, email, or letter
You help customers prepare or correct billing statements
You answer questions about invoices, record invoice corrections, and initiate dunning blocks
You are responsible for sending invoices, billing statements and meter-reading reports
You support customers in creating their billing statements online

Requirements

Initial professional experience in telephone-based customer service or motivation for a career change into this field
Very good German language skills, both spoken and written
Numerical aptitude
Quick comprehension / fast learner
Basic PC skills
Strong communication skills and a customer-oriented attitude

Benefits

A permanent employment contract in part
or full-time (35–39 hrs/week)
A Spanish employment contract
A fixed monthly salary and punctual payment of your remuneration
Intensive technical training including practical days
Ongoing support from subject-matter contacts even after training
Good weather and a great team atmosphere ;)

Mplus Germany

Open Positions (1)

Other

Customer Advisor – Tenerife, Gran Canaria, Fuerteventura, Lanzarote