Define and monitor strategic customer experience indicators;
Stratify data and generate analyses that support business decisions;
Translate data and trends into structured insights for leadership, focusing on opportunities to improve the customer journey;
Ensure data quality and consistency by applying standards and validations;
Collaborate with technology and business teams to ensure data meets analytical and operational requirements;
Define and monitor strategic customer experience indicators.

Bachelor's degree in engineering, technology, statistics, business administration, or related fields;
Proficiency in Power BI;
Advanced Excel;
Experience with SQL is desirable.

Health and dental insurance with no co-pay (including dependents);
Life insurance (effective from the first day of employment);
Meal or food allowance;
Multi-benefits card;
Transportation allowance, parking, or company shuttle;
Attractive annual bonus;
Partnerships with universities and educational institutions;
Health and wellness programs (telemedicine and online psychotherapy);
TotalPass (platform providing access to over 20,000 gyms and partners in psychology, nutrition, and wellness as a single benefit);
Birthday day off.

Zamp

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