Manage Billing Deliverables, Metrics, and KPIs
Process a high volume billing for all Types (Autopay, Net Terms, Purchase Order, etc.) according to GAAP principles
Manage Enterprise Billing process and identify areas improvements
Process Billing for incoming orders in both our internal database as well as our subscription management platform (Netsuite).
Process Billing and account change requests.
Reconcile Billing Accounts Receivable and Payments for all customers
Partner with internal stakeholders for any Deal Desk and non-standard billing requirements
Support incoming customer emails, calls, and chats regarding billing issues and account change requests.
Systems owner for all billing systems (i.e. Netsuite, Avalara, Zendesk, etc.)
Design solutions for Customer Billing Requirements in Billing Systems
Generate customer invoices according to specific customer requests and deliver them electronically.
Manage Accounts Receivable outreach to improve the collections process and reduce time to collect.
Deliver Billing on time for SaaS and One-Time billing activities

4+ years experience in a technical or software-based billing-related support position (email, phone, chat or live).
Experience with ERPs
Netsuite is preferred
Extreme attention to detail and strong computational skills.
Excellent written and verbal communication skills.
Ability to collaborate in a team environment, as well as work as an independent contributor.
Must be able to prioritize work and manage time effectively; you thrive in a fast-paced, sometimes ambiguous environment.
You are a self-motivated problem solver, with a can-do attitude.
Experience with high volume SaaS billings is a plus
Experience with Netsuite, Avalara, ZenDesk and G Suite is a plus

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