Key skills
SaaSCommunication
About this role
Role Overview
- Manage Billing Deliverables, Metrics, and KPIs
- Process a high volume billing for all Types (Autopay, Net Terms, Purchase Order, etc.) according to GAAP principles
- Manage Enterprise Billing process and identify areas improvements
- Process Billing for incoming orders in both our internal database as well as our subscription management platform (Netsuite).
- Process Billing and account change requests.
- Reconcile Billing Accounts Receivable and Payments for all customers
- Partner with internal stakeholders for any Deal Desk and non-standard billing requirements
- Support incoming customer emails, calls, and chats regarding billing issues and account change requests.
- Systems owner for all billing systems (i.e. Netsuite, Avalara, Zendesk, etc.)
- Design solutions for Customer Billing Requirements in Billing Systems
- Generate customer invoices according to specific customer requests and deliver them electronically.
- Manage Accounts Receivable outreach to improve the collections process and reduce time to collect.
- Deliver Billing on time for SaaS and One-Time billing activities
Requirements
- 4+ years experience in a technical or software-based billing-related support position (email, phone, chat or live).
- Experience with ERPs
- Netsuite is preferred
- Extreme attention to detail and strong computational skills.
- Excellent written and verbal communication skills.
- Ability to collaborate in a team environment, as well as work as an independent contributor.
- Must be able to prioritize work and manage time effectively; you thrive in a fast-paced, sometimes ambiguous environment.
- You are a self-motivated problem solver, with a can-do attitude.
- Experience with high volume SaaS billings is a plus
- Experience with Netsuite, Avalara, ZenDesk and G Suite is a plus
Benefits
- variable, equity, and benefits for all team members