Role Overview

Collaborate & Deliver Excellence
Work closely with your client and support teams to deliver accurate, timely, and high-quality document production support
Operate within our pod structure, collaborating with colleagues to ensure seamless service delivery and effective workload management
Share ideas and best practice to continuously improve document quality, and client outcomes
Manage Document Production with Precision
Produce, format, and amend a wide range of documents including correspondence, agreements, reports, bundles, and presentations, ensuring exceptional attention to detail
Reformat documents into house style, confidently working with precedents, numbering, tables, tracked changes, and complex formatting requirements
Troubleshoot and resolve formatting issues, repair corrupt documents, and address inconsistencies efficiently and proactively
Accurately process tracked changes and use document comparison tools to ensure version control and accuracy
Produce transcription using digital dictation when required
Use Technology to Enable Success
Work confidently with document management systems including Liberate, iManage, and Katchr dashboards, following client and firm processes
Work with MS Office, PDFdocs, DocuSign, MS Teams, and other relevant software to manage, produce, and deliver documentation effectively
Stay up to date with systems, workflows, and best practice, embracing new technology and ways of working
Build Trusted Client Relationships
Act as a trusted partner to your client, anticipating needs and consistently delivering to a high standard
Communicate clearly and professionally with lawyers, business teams, and Practice Support colleagues, seeking clarification where needed
Represent SmartPA’s values authentically, acting as a positive brand ambassador in every interaction
Stay Adaptable & Support the Team
Work flexibly to support colleagues during peak workloads, deadlines, or periods of absence
Contribute to maintaining and improving process documentation, team knowledge, and ways of working
Approach new challenges with a solution-focused mindset, thriving in a fast-paced and detail-driven environment

Requirements

Minimum 1-2 years experience in legal document work
Demonstrated experience producing and managing complex documents in administrative or legal support roles
Strong experience with complex Word documents, including styles, templates, tracked changes, and formatting
Excellent literacy, numeracy, and attention to detail, with advanced MS Word skills and proficiency in Excel, PowerPoint, and Outlook
Familiarity with tools such as PDFdocs, DocuSign, and digital dictation software
Ability to meet tight deadlines while maintaining accuracy and attention to detail
Strong communication skills, able to build constructive working relationships at all levels
Flexible and adaptable, thriving in a fast-paced environment and contributing effectively within a team

Benefits

Competitive salaries
Full time, remote work
Flexitime initiative: work when you're most productive (core hours: 10:00-16:30 GMT)
33 days holiday: because rest fuels greatness
Department incentives
Employee Assistant Programme

SmartPA

Open Positions (1)

Management

Legal Document Production Specialist