Working within SmartPA’s client-facing Centre of Excellence (COE), you’ll be part of the dynamic driving force behind our business, where strategy comes to life to deliver high-impact, tailored support every day.
Maintaining accurate documentation and ensuring quality standards are met.
Tracking progress against SLAs and KPIs using digital tools.
Collaborating with team members to ensure consistent, high-quality output.
Processing, cleaning, and validating raw data using spreadsheets and digital tools.
Translating raw data into clear, visually compelling, and actionable insights.
Providing updates to stakeholders on project progress, outputs, and dashboard findings.

Proven experience in administration, business operations, data entry, content management, or operational support roles.
Spreadsheet skills (e.g., Excel or Google Sheets), including functions, data validation, and pivot tables.
Expert proficiency in at least one major data visualisation tool (e.g., Tableau, Power BI, or Looker Studio).
A demonstrable ability to showcase high-quality dashboards or reports during the interview stage that showcase analytical clarity and visual standards.
Excellent written and verbal communication skills with the ability to simplify complex information.
Confidence working with multiple systems, software, and platforms in a tech-enabled environment.

Business Operations Assistant

Key skills