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Role Overview

Answer emails, chats, and phone calls from our customers
Develop an expert working knowledge of Aidin products and services
Collaborate with teammates to ensure accurate reporting, appropriate coverage of our channels, knowledge sharing, and the gathering of customer feedback for other departments and functions at Aidin
Contribute to efforts across Aidin, including, but not limited to, onboarding and training new customers, supporting our pre-cert workflows, and engaging as needed in a wide variety of tasks in support of our growing business
Show up, ready to deliver your best, with a relentless optimism and can-do spirit that is reflected in everything you do.

Requirements

3+ years of experience in customer support
Startup, B2B SaaS technology, and/or Healthcare IT domain knowledge strongly preferred
Curiosity and problem-solving skills that foster a sense of ownership and pride in providing solutions to complex situations
A positive attitude, that includes self-reflection and continuous improvement as core principles
Adaptability and resilience in a dynamic environment, with a collaborative approach to achieving results.

Aidin

Open Positions (1)

Customer Service

Customer Support Associate